When will I receive my items?

Orders are processed within 1 business day (Mon–Fri). Small and medium-sized items typically arrive within 1–3 business days after processing. Large items such as gazebos, pergolas, and generators are shipped by freight and typically arrive within 5–8 business days depending on your location. You can track your order using the tracking information sent to your email after your order ships.

If your order hasn't arrived within 7 days, please contact us at Contact@lemyde.com.

Where is my order?

You can track your order by clicking the tracking link in your shipping confirmation email. Alternatively, you can enter your order number in the Order Status section on our website. Please allow up to 48 hours for tracking updates to appear after shipment.

Do you offer free shipping?
Yes! We offer Free Standard Shipping on all U.S. orders with no minimum order required.
 
Do you ship internationally?
Currently, we only ship within the United States.
 
What is the order cut-off time?
Orders placed before 11:00 PM CST (UTC -6) on business days (Mon–Fri) are processed the same day.
 
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Do large items like pergolas and gazebos require freight shipping?

Yes. Oversized items — like gazebos, pergolas, riding lawn mowers, and generators — are shipped by freight carrier. These orders typically arrive within 5–8 business days. The carrier will contact you to schedule a delivery appointment before arrival.

Can I ship to multiple addresses in one order?
We do not support multiple shipping addresses in a single order. For multiple destinations, please place separate orders.
 
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, Google Pay, and Apple Pay. All transactions are fully secured and encrypted.
 
Do you offer financing or payment plans?
We do not currently offer financing or payment plans. All orders must be paid in full at checkout.
 
Can I cancel my order?

Yes, you can cancel your order within 4 hours of placement, provided it has not yet been processed for shipment. Please contact us as soon as possible at Contact@lemyde.com . Once an order has shipped, it cannot be cancelled but can be returned under our 90-day return policy.

Can I modify my order after placing it?

Please contact us immediately at Contact@lemyde.com and we will do our best to accommodate changes before the order ships.

Is my payment information secure?

Yes. Our website is SSL encrypted and all payments are processed through PCI-compliant providers (Stripe & PayPal). Your payment information is never stored on our servers.

I entered the wrong shipping address. Can I change it?

If you notice an error in your shipping address, contact us immediately at Contact@lemyde.com. If your order hasn't shipped yet, we can update the address. Otherwise, we will need to wait until the item is returned to us before resending it.

What happens if my order is returned to sender?

If your package is marked as "undeliverable" and returned to us, we will contact you to arrange redelivery or issue a full refund.

What is your return policy?
We want every customer to be completely satisfied. If something's not right with your order, we're here to make it right. We accept returns of both defective and non-defective items within 90 days of delivery. Simply contact us at Contact@lemyde.com or call  +1 281-940-6385 to get started. For full details, visit our Refund and Returns Policy.
 
Who pays for return shipping?

• For defective, damaged, or incorrect items — we cover all return shipping costs at no charge to you. We will provide a free prepaid return label.

• For change-of-mind or buyer's remorse returns — we provide a free prepaid return label on all approved returns.

• In all cases, once we receive and inspect the returned item, you will receive a full refund with no restocking fees, processed within 7 business days.

How long does a refund take?
Once we receive and inspect your return (within 72 hours), your refund will be processed within 7 business days. You'll receive a full refund including original shipping fees. We never charge restocking fees.
 
How do I exchange an item?

For exchanges, please email us at Contact@lemyde.com and we will guide you through the process.

What should I do if my item arrives damaged?
If your item has any defects or was damaged during shipping, email us at Contact@lemyde.com with your order number and a photo. You do not need to return the damaged product — we will replace it at no additional cost. If a replacement is not available, we will issue a full refund or provide an alternative item of your choice.
 
What if I received the wrong product or a defective item?
We sincerely apologize for any mistakes. Please email us at Contact@lemyde.com with your order number and details of the issue. We will cover all costs to send you the correct item and provide a return label if needed.
 
What does the warranty cover?
Depending on the manufacturer, warranties typically cover manufacturing defects, defective parts, and mechanical or electrical failures under normal residential use. Warranties do not cover misuse, improper installation, unauthorized modifications, or normal wear and tear.
 
 
 
 
Do your products come with a warranty?
Yes. All products sold on saybroker.com are covered under the original manufacturer's warranty. Warranty periods and coverage vary by brand and product — please check the individual product listing for details. For more information, visit our Warranty Replacement page.
 
How do I make a warranty claim?
Contact us at Contact@lemyde.com with your order number, full name, a description of the issue, and photos or videos if applicable. We will work with the manufacturer to resolve your claim as quickly as possible.
 
Your website isn't loading. What should I do?
Try clearing your browser cache and cookies, then reload the page. You can also try a different browser or device. If the issue persists, please contact us at Contact@lemyde.com with details about the problem.
 
 
I keep getting an error message. What should I do?
Take a screenshot of the error and email it to Contact@lemyde.com. Our team will investigate and resolve it as quickly as possible.
 
Customer Support

We're here to help! Feel free to contact us anytime during business hours.

Contact Information

📍 Address: 4 3034 Irving Blvd, Dallas, TX 75247, USA

✆ Phone: +1 281-940-6385

✉ Email: Contact@lemyde.com

🕐 BUSINESS HOURS

Mon – Fri:   9:00 AM – 6:00 PM

Saturday:   10:00 AM – 4:00 PM

Sunday:  Closed