Customer Satisfaction Guarantee
We want every customer to be completely satisfied. If something isn’t right with your order, we’re here to make it right.
Return Eligibility
You may return an item within 90 days of the delivery date. We accept returns of:
- Defective or damaged products
- Non-defective products that are new or in like-new condition
How to Request a Return
- Contact us first at Contact@lemyde.com or +1 281-940-6385. If your item is damaged or defective, please include clear photos and a short description.
- Wait for instructions. We’ll review your request and send you return instructions. Please don’t ship anything back before receiving approval.
- Return the item using any trackable, insured shipping method once approved. A valid tracking number is required.
- Return method: by mail to our warehouse, or via drop-off location as instructed.
Return Shipping Costs
- For defective, damaged, or incorrect items — we cover all return shipping and provide a prepaid label at no cost to you.
- For change-of-mind or buyer’s-remorse returns — we provide a free prepaid return label on all approved returns.
- We never charge restocking fees.
Refund Process
- Once your return is received and inspected (typically within 72 hours), your refund is processed within 7 business days.
- You’ll receive a full refund, including original shipping and handling fees.
- Refunds are issued to your original payment method.
Wrong or Damaged Items
If your item arrives defective, damaged, or incorrect, email us a photo — no need to return it. We’ll send a replacement or issue a full refund, whichever you prefer.
Contact Information
📍 Address: 3034 Irving Blvd, Dallas, TX 75247, USA ✆ Phone: +1 281-940-6385 ✉ Email: Contact@lemyde.com
Business Hours Mon – Fri: 9:00 AM – 6:00 PM Saturday: 10:00 AM – 4:00 PM Sunday: Closed (Central Time)